Terms of Service

Effective date: November 11, 2026 · Last updated: November 11, 2026

1. Who we are and these terms

HikeCut is operated by Cayden Billings, doing business as HikeCut, Lewiston, Maine ("HikeCut," "we," "us"). These Terms of Service ("Terms") are an agreement between you and us. By submitting a request on hikecut.com or signing our Customer Authorization, you agree to these Terms, our Privacy Policy, and the Customer Authorization. If you don't agree, please don't use the service.

2. What HikeCut does

We review your residential internet bill, research offers available to you, and contact your provider on your behalf to ask for a lower rate, a promotional rate, or a bill credit (the "Service"). We may also identify add-on charges you don't use and, only if you ask, request their removal.

HikeCut is independent. We are not affiliated with, endorsed by, or acting for any internet, cable, or telecommunications provider. Your provider makes its own decisions about pricing, and we cannot force it to offer a lower rate.

We do not provide legal, financial, debt-relief, or credit-repair services, and we do not negotiate loans, credit-card balances, medical bills, or insurance.

3. Who can use the Service

You must be at least 18, live in the United States, and be the account holder for the internet service, or be legally authorized to manage that account. You agree that the information you give us is accurate and that you will update us if it changes.

4. Reviewing and accepting your case

Submitting the intake form does not create an obligation for either of us. We review each request and accept it only if we reasonably believe we can lower your bill by at least $15 per month. We may decline any request. If we decline, you owe nothing. Our work begins only after we accept your case and you sign the Customer Authorization.

5. How we act for you

• Limited authority. We act only within the Customer Authorization you sign. We contact your provider only about your rates, promotions, credits, and any add-ons you have asked us to remove.
• No downgrades without consent. We will not reduce your speed, data, equipment, or features, or remove services, unless you approve that specific change first.
• No new contracts without explicit approval. We will not agree to a new contract, term commitment, early-termination fee, or any new product or service unless you explicitly approve that specific offer, in writing (email is fine) or on a recorded call, before we accept it.
• We don't impersonate you. We always identify ourselves as acting on your behalf. If your provider requires the account holder, we will arrange a three-way call with you or stop and tell you.
• AI and recording. We may use an AI voice assistant, supervised by our team, to place calls, and calls may be recorded. We disclose both at the start of calls where required. See the Privacy Policy for how recordings are handled.
• No payment changes. We will never change the payment method on your provider account, make payments on it, or ask for your provider's online password by email.

6. Our fee

6.1 Amount. If we secure savings, our fee is 40% of your Documented First-Year Savings. If we secure no savings, there is no fee.

6.2 Documented First-Year Savings means the total reduction in what you pay your provider for the same or equivalent service, compared with your rate immediately before we contacted your provider, over the shorter of (a) 12 months starting with the first bill showing the new rate, or (b) the length of the new rate or promotion as confirmed by your provider. It includes one-time bill credits we obtain. It does not include savings from changes you did not approve, from your own separate actions, or after the first 12 months.

6.3 Example. If your bill drops from $85 to $65 per month for at least 12 months, your savings are $20 × 12 = $240 and our fee is 40% × $240 = $96. You keep $144 in the first year, and all savings after that.

6.4 Confirmation before invoicing. We invoice only after your provider confirms the new rate or credit in writing or on a recorded call, and after we send you a summary showing your old rate, new rate, how long it lasts, and our fee.

6.5 Payment. Invoices are sent through our payment processor and are due within 14 days. You can choose either option: (a) pay the full invoice by the due date and receive a 10% discount (an effective fee of 36% of Documented First-Year Savings), or (b) pay the undiscounted fee in 12 equal monthly payments, with no interest, the first due 14 days after the invoice. We never store your card number. Late payments may be referred to collections after written notice; we do not charge interest or late fees.

7. Adjustments and refunds

• If the agreed savings do not appear on your next bill, tell us and we will work with your provider to correct it. If it can't be corrected, we will recalculate the fee or refund what you paid.
• If your provider ends or reduces the new rate early through no fault of yours, we will refund the part of our fee tied to the months you did not receive.
• If you cancel your internet service, move, or change your plan yourself within the 12 months, the fee is limited to the savings you actually received, as long as you tell us within 30 days and show us your final bill.

8. Your responsibilities

You agree to give us accurate information, a recent copy of your bill when asked, and any identity details your provider requires; to be reasonably available for a short three-way call if your provider requires it; to review and respond to offers we bring you; and to keep paying your provider directly. You remain responsible for your provider account and its charges.

9. No guarantee

We will make reasonable, good-faith efforts, but we do not guarantee that we will lower your bill, by how much, or for how long. Examples on our website are illustrations, not predictions.

10. Cancelling and revoking authorization

You can stop the Service and revoke your Customer Authorization at any time by emailing hello@hikecut.com. If you revoke before we have secured savings, you owe nothing. If you revoke after your provider has confirmed savings we secured, the fee for those savings still applies. We may stop working on your case at any time with notice to you, and you owe nothing for a case we close without savings.

11. Disclaimers and limitation of liability

To the extent permitted by law, the Service is provided "as is." We are not responsible for your provider's actions, pricing, outages, billing errors, or decisions. To the extent permitted by law, our total liability to you for any claim relating to the Service is limited to the fees you paid us for the case giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law, including for our own fraud or willful misconduct, or waives your rights under consumer protection laws.

12. Disputes and governing law

If you have a concern, please email us first at hello@hikecut.com; we will try to resolve it within 30 days. These Terms are governed by the laws of the State of Maine, without regard to conflict-of-laws rules. Any dispute that is not resolved informally may be brought in the state or federal courts located in Androscoggin County, Maine, or in small-claims court where you live if it qualifies. There is no arbitration clause, and nothing in these Terms waives your right to go to court. [NOTE FOR LAWYER: no arbitration clause by design; confirm before launch.]

13. Changes to these Terms

We may update these Terms. We will post the new version with a new "last updated" date and, for material changes, email active customers. Changes do not apply to a case already accepted unless you agree.

14. Contact

Cayden Billings, doing business as HikeCut · Lewiston, Maine · hello@hikecut.com