Customer Authorization

Limited authorization to discuss and negotiate rates · Version 1.0

1. Parties

Account holder (you)
Service address
Internet provider
Account number
Authorized agent	Cayden Billings, doing business as HikeCut, Lewiston, Maine, hello@hikecut.com

2. What I authorize

I, the account holder named above, authorize HikeCut and its staff and supervised AI voice assistants to contact my provider, by phone, chat, email, or mail, on my behalf, for the limited purpose of:

• Discussing my current rates, charges, and account history;
• Asking for a lower rate, a promotional rate, a loyalty or retention offer, or a bill credit for my current level of service;
• Asking about available plans and offers so HikeCut can present them to me; and
• Asking to remove specific add-on charges that I have listed in writing:

3. What HikeCut may NOT do without my explicit approval

HikeCut will present the offer to me and wait for my explicit approval — in writing (email is fine) or on a recorded call, for that specific change — before accepting any offer that would:

• Downgrade my plan, including lower speed, less data, different equipment, or fewer features;
• Add or remove any service other than the add-ons I listed above;
• Start a new contract or term commitment, or create or change an early-termination fee; or
• Change my service in any other way that is not simply a lower price for the same service.

4. What HikeCut will never do under this authorization

• Pretend to be me. HikeCut will identify itself as acting on my behalf.
• Change my payment method, make payments, or change my account login, contact details, or authorized users.
• Cancel my internet service or transfer it to another provider.
• Act on any account other than the one listed above.

5. Verification details

If my provider requires it, I will give HikeCut, through its secure channel, the verification details needed to discuss my account (such as an account PIN or the last four digits of my ID), or join a three-way call. HikeCut will use these only for this purpose and delete them as described in its Privacy Policy.

6. Recording and AI disclosure

I understand that calls made under this authorization may be recorded and may be placed by an AI voice assistant supervised by HikeCut staff, and that HikeCut will disclose this to my provider where required.

7. Fees

I understand HikeCut's fee is 40% of my Documented First-Year Savings as defined in the Terms of Service, invoiced only after my provider confirms the new rate, and that I owe nothing if no savings are secured.

8. Duration and revocation

This authorization starts when I sign it and ends at the earliest of: (a) HikeCut closing my case, (b) 90 days after signing, or (c) my revocation. I may revoke it at any time by emailing hello@hikecut.com or telling my provider directly. Revocation takes effect when received and does not undo savings my provider already confirmed. My provider may rely on this authorization until it is told it has been revoked.

9. Signature

I confirm that I am the account holder or am legally authorized to manage this account, and I agree to sign electronically.

Signature
Printed name
Date
Email

Governed by the laws of the State of Maine. A copy of this signed authorization may be provided to the provider named above on request.